Yes. The first consultation and the product demo cost nothing, including when you decide afterwards not to go ahead. We only quote once we understand how your current process actually works.

Within 2 business hours for requests sent during office hours. Anything sent outside those hours or at the weekend is answered at the start of the next working day. Technical support for existing customers runs on a 24/7 hotline.

Yes. Alongside the seven ready-made products we take on industry-specific development. Usually the best option is to take an existing product as the base and customise only what genuinely differs - cheaper than writing from scratch, and far easier to upgrade later.

It depends on scope. A single module for a mid-sized company typically takes 4-8 weeks from sign-off. Multi-module projects, or ones needing significant data migration, run 3-6 months. We always split delivery into phases so progress is visible rather than promised.

A quotation separates three things: licence or subscription, rollout cost (survey, data migration, training), and the annual maintenance fee. All of it is set out in writing before work starts - there are no unannounced additions.

We do not hand over and walk away. The maintenance package covers technical support, regular feature updates and adjustments based on how the system is actually being used. New joiners on your side can catch up from the documentation and walkthrough videos we hand over.